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Frequently Asked Questions
Products
All our products are cruelty-free — we never test on animals. Most are also 100% vegan, which means they contain no animal-derived ingredients.
A small number of products include natural by-products like honey or beeswax, and for that reason, they are not classified as vegan.
To make it easy, every fully vegan product is marked with the official Vegan Society seal, so you can recognize it right away.
Many of our products are suitable for all skin types, while some are specifically formulated for sensitive, dry, or other skin types.
📌 You can contact our customer service for personalized advice on which products suit your skin type.
Yes! We’re proud to say that none of our products contain SLS. Instead, we provide a rich cleansing and foaming effect using premium, natural ingredients.
SLS stands for Sodium Lauryl Sulfate — a cheap foaming agent commonly found in shampoos and liquid soaps. While it creates lots of foam, it has also been used for years in the automotive industry to break down oil and grease. Studies have shown that when SLS comes into contact with the skin, it may cause irritation or inflammation.
That’s why at -417, you’ll never find SLS in any of our products.
Yes! None of our -417 products contain mineral oil.
Our products are enriched with high-quality natural oils, giving them a light texture and excellent absorption, while providing vitamins and plant-based nutrients.
Mineral oil is a common ingredient in many creams (for face and body), hair color products, lip glosses, and other cosmetics. Ingredients like Vaseline, petroleum, petrolatum, paraffin, and paraffin oil are petroleum-derived. They can create a barrier on the skin, blocking oxygen and potentially accelerating aging. Some of these ingredients may also cause allergies, damage hair, and a few are even suspected of being carcinogenic.
Yes! None of our -417 products contain parabens. Instead, we use natural preservatives that ensure all our products have a shelf life of 3 years from the date of manufacture.
Paraben preservatives, such as Paraben, Butylparaben, and Methylparaben, may cause allergies, disrupt the skin’s natural renewal process, and are suspected of being carcinogenic.
All our -417 products are free from Methylisothiazolinone and Methylchloroisothiazolinone. These preservatives can cause skin irritation or allergic reactions, so by avoiding them, we ensure our products are gentle, safe, and suitable for sensitive skin.
Our products contain retinyl palmitate, a mild derivative of Vitamin A. It comes from natural and bio-synthetic sources designed for gentle yet effective skincare.
Retinyl palmitate helps to:
- Accelerate skin cell renewal
- Reduce fine lines and improve skin tone
- Be suitable for sensitive skin thanks to its gradual, gentle action
Wheat germ oil is rich in Vitamin E and natural moisturizing components. It helps to:
- Protect the skin and improve elasticity
- Promote skin cell renewal and reduce signs of aging
- Provide deep nourishment and prevent dryness
- Support the healing of damaged or irritated skin
You can find wheat germ oil in nourishing creams, restorative masks, and intensive moisturizers.
Our products contain magnesium chloride (MgCl₂), a natural ingredient that’s easily absorbed by the skin. It helps to:
- Soothe irritation and redness
- Boost circulation for a healthy glow
- Strengthen the skin’s natural barrier and lock in moisture
- Reduce sensitivities with anti-inflammatory and antibacterial benefits
Bromine is a natural element found in the form of bromide compounds in certain minerals. In our products, bromine helps to:
- Improve skin balance and soothe irritation, especially for sensitive or reactive skin
- Support optimal skin function by regulating active ingredients and enhancing their absorption
- Provide a calming effect and help protect the skin from harmful environmental factors
This combination helps to:
- Nourish and balance the skin
- Support renewal and maintain hydration
- Protect against free radicals and slow aging
- Calm and revitalize with plant extracts
- Enhance overall effectiveness for visible results
417 products combine protection from harmful chemicals with active natural ingredients, giving the skin everything it needs without harmful substances. We use Dead Sea minerals, botanical extracts, and advanced formulas that care for your skin safely and effectively.
Routine & Tips
- Start by cleansing your face with thermal water or a gentle cleanser
- Apply a toner to balance the skin
- Apply a moisturizer or serum according to your skin type
- Include masks or targeted treatments as needed
Dry skin mainly needs hydration and nourishment. Choose a gentle cleanser that doesn’t dry out the skin, and a serum or cream rich in nourishing ingredients like plant oils, hyaluronic acid, or vitamin E.
💡 Don’t forget to apply a moisturizer with SPF in the morning — even dry skin is very sensitive to sun damage.
Normal skin is naturally balanced, so a basic routine is usually enough — gentle cleansing, a lightweight moisturizer, and a serum suited to your goals (radiance, anti-aging, or nourishment).
☀️ Always finish your morning routine with a moisturizer that includes SPF, even if your skin “doesn’t seem to need much.”
For oily skin, avoid heavy, greasy products. Use a sebum-regulating gel cleanser, a lightweight moisturizer (gel or lotion), and a balancing serum.
💡 Oily skin still needs SPF — look for a matte or oil-free formula to prevent shine.
Yes! If you skip hydration, the skin produces excess oil to compensate, which can lead to more shine and sometimes breakouts. The solution: a light moisturizer combined with daily SPF.
In summer, the skin deals with strong sun, sweat, and high humidity. Key points:
- Gentle but thorough cleansing (morning and evening)
- Lightweight gel moisturizer
- Regular application of high-SPF cream, with touch-ups throughout the day
- Optional: a hydrating mask or SOS cream for soothing after sun exposure
In winter, the air is drier and skin loses moisture more easily. Key points:
- Richer, more nourishing creams, especially at night
- Use of serums or facial oils to boost nourishment
- Gentle cleansing that doesn’t dry out the skin
- And even in winter — don’t skip SPF! The sun is still active on cold or cloudy days
Yes! Our night cream is specially formulated to soothe sensitive and irritated skin, reduce redness, and support the skin’s natural barrier. The formula is enriched with natural minerals, plant extracts, and anti-inflammatory vitamins to calm irritation, minimize visible capillaries, and improve the skin’s appearance while you sleep.
Ingredients & Safety
Hormone disruptors (Endocrine Disrupting Chemicals – EDCs) are chemicals that can interfere with the body’s hormones, potentially affecting reproductive health, metabolism, and normal development. Ingredients like parabens, phthalates, triclosan, and BPA are sometimes found in cosmetics. At -417, we are committed to safe formulations free from known hormone-disrupting substances.
Check the ingredient list on the packaging for names like Parabens, Phthalates, Triclosan, BPA, PFAS, and others. With 417 products, you can always be confident that the formulas are free from hormone disruptors and meet the highest safety standards.
No. All 417 products are paraben-free, as part of our commitment to skin and overall health. We use safe and effective preservation methods that do not include hormone-disrupting ingredients.
No. All 417 products are paraben-free, as part of our commitment to skin and overall health. We use safe and effective preservation methods that do not include hormone-disrupting ingredients.
No. We only use safe ingredients, so 417 products do not contain triclosan or BPA. All our products meet the strictest standards set by the Ministry of Health and European regulations.
417 products are based on natural ingredients, including Dead Sea minerals, plant extracts, and antioxidants. Additionally, we ensure the products do not contain harmful chemicals such as parabens, phthalates, triclosan, or BPA.
No. 417 products do not contain any Furocoumarins.
All our formulations are developed in accordance with EU regulations and the Israeli Ministry of Health requirements, and we avoid photosensitizing compounds such as Furocoumarins.
Orders
Your products will be delivered by courier within 1–3 business days, directly to your home or workplace, according to your preference.
All 417 shipments are sent via a professional courier service directly to your door. Delivery takes 1–3 business days. Shipping costs 25 ILS, and orders over 199 ILS qualify for free shipping.
After completing your order, a confirmation will appear on-screen as the final step of the process. Shortly afterward, you’ll also receive an email confirmation including your order number and a summary of the items ordered.
Once your order is shipped, you’ll receive an email confirmation with your tracking details.
For any further questions about tracking, you can contact our customer service at 03-6774449.
If you experience any issues with a product you received, please contact us. We promise to do everything we can to ensure you have a unique and satisfying experience.
We understand how important security is. All transactions on our website use advanced Secure Socket Layer (SSL) encryption, one of the leading security technologies today. Your personal details and payment information are fully protected, and your order is processed in a completely secure environment.
Absolutely! You’re welcome to contact us by email at sivan@minus417.com or by phone at 03-6774449. We’ll be happy to provide guidance, help you choose the right products, and share tips so you can get the most out of your 417 experience.
You can reach us in several ways:
- By phone: 03-6774449
- By WhatsApp: +972549611471
- By email: sivan@minus417.com
- Visit us: 12 Aharon Bart, Petah Tikva. Our doors are open from 9:00–16:00.


